Privacy Policy

1. Who we are

AVOKA operates this platform (“we”). This policy explains what personal data we handle and why.

2. Data we collect

Account data (name, e-mail, phone, national ID or passport); lawyer verification documents; the content of requests, cases, messages and files; payment records; and device and usage data. Analytics are collected only if you consent.

3. How we use it

To provide the service, verify identities, match requests with lawyers, process payments, prevent fraud and abuse, give support, meet legal obligations and, with your consent, improve the platform.

4. What lawyers can see

Your personal details stay hidden until a lawyer is assigned to your request. Inside a case, files have access levels: shared, internal and confidential.

5. Security

Sensitive identifiers and documents are encrypted at rest. Access is limited by role and recorded in an audit log, and sessions are protected.

6. Who we share data with

The assigned lawyer or firm; payment providers; service providers bound by confidentiality; and authorities where the law requires it. We do not sell personal data.

7. How long we keep it

As long as needed to provide the service and meet legal and accounting duties, then we delete or anonymise it.

8. Your rights

You may ask to access, correct, export or delete your data (subject to legal duties) and withdraw your consent at any time through Support in your account.

9. Cookies and analytics

We use only the storage the app needs to work. Analytics run only after you accept them in the consent banner.

10. Children

The platform is not intended for people under 18.

11. Changes and contact

We may update this policy and will announce important changes. For any request or question, contact us through Support in your account.